Your bank statement
A charge from Astrid Apps
If your statement shows ASTRID, the payment went to Astrid Investment L.L.C, the company behind Astrid Apps. Below: what it was for, and how to stop it or get it back.
- 1
What it was for
A subscription to one of our apps, paid on our secure payment page by you or by someone using your card. The confirmation e-mail sent at the time names the app, the plan and the amount.
- 2
Stop the next charge
Write to support@astridapps.com from the address used to pay, or cancel in the app. Nothing more is charged, and access lasts until the paid period ends.
- 3
Get the money back
If you did not make the payment, or the app does not work for you and we cannot fix it, we refund it to the same card. Send us the date and the amount.
Who charged you
- Merchant
- Astrid Apps
- Company
- Astrid Investment L.L.Cاستريد للاستثمار ش.ذ.م.م
- Commercial licence
- 1496348
- Registered office
- Office 1805 & 1806, Business Bay, Dubai, United Arab Emirates
- Support
- support@astridapps.com
- Telephone
- +971 55 547 8847
- Hours
- Monday to Saturday, 10:00–19:00 (UTC+4)
Reply within 24 hours
Before you call your bank
Write to us first. We answer within 24 hours, Monday to Saturday, and an unauthorised charge comes back faster this way than through a bank dispute. Your right to contact your bank stays.
Write to supportThe full rules: the refund policy, cancelling under the terms of sale and the complaints procedure.