1. The seller
These terms govern every purchase made on astridapps.com and on the payment page it links to. The seller is Astrid Investment L.L.C, a limited liability company registered in Dubai, United Arab Emirates, under commercial licence 1496348, registered office: Office 1805 & 1806, Business Bay, Dubai, United Arab Emirates ("Astrid", "we", "us"). Astrid Apps is our trading name.
You can reach us at support@astridapps.com or +971 55 547 8847. Formal notices go to legal@astridapps.com.
2. What we sell
We sell subscriptions to software we publish (Astrid Roam, Ledger, Sync and Assist) and, through our licensing desk, licences to software published by others. Every product is supplied digitally.
Each product page describes what the product does, the platforms it runs on and the number of devices or users a plan covers. We keep those descriptions accurate and may improve a product during your subscription, provided that its main functions stay available to you.
3. Prices
Prices are stated in Russian rubles and include everything we charge. The price that applies is the one shown on the payment page at the moment you confirm.
Cards issued in another currency are converted by the issuing bank; a conversion fee, if any, is the bank's and not ours.
If we ever show a price that is obviously wrong, we will tell you before supplying the product and you may cancel the order for a full refund.
4. How the contract is made
You place an order when you confirm payment. The contract is formed when the payment is approved and we show you a confirmation; we also send it to your e-mail.
We may decline or cancel an order where we reasonably suspect fraud, where the product cannot lawfully be supplied to you, or where these terms have been breached. If you have already been charged in that case, we refund the full amount.
5. Payment
Payment is taken by our payment provider on its secure page. We do not see or store your full card number.
When you buy a subscription you authorise us to charge the same payment method for each renewal. You can change that method at any time by writing to support; we send you a secure link for the new card.
6. Subscriptions, renewal and cancellation
A subscription runs for the term you chose (one week, one month or twelve months) and renews for the same term at the then current price until you cancel. If the price changes, we tell you before it applies to a renewal.
You may cancel at any time by writing to support@astridapps.com from the address used for the order, or in the product where it offers a cancel option. Cancelling stops future renewals. Access continues until the paid term runs out.
If a renewal cannot be charged, we may try again over the following days. Access may pause until a payment succeeds.
7. Delivery
Access is delivered digitally as described in our delivery policy. No physical goods are shipped.
8. Refunds
Refunds are handled under our refund policy, which is incorporated into these terms.
9. Using the products
Your use of our software is governed by the licence agreement and the acceptable use policy. We may suspend access, without refund for the remaining term, if a product is used in breach of either.
10. Liability
We supply our products with reasonable skill and care. So far as the law permits, our total liability to you in connection with a purchase is capped at what you paid us during the twelve months before the event behind the claim. We are not responsible for loss that was not foreseeable when you ordered, for lost profits, or for data you could have backed up.
None of this limits liability for fraud or for harm to life or health caused by our negligence, and none of it removes a consumer right that the law makes mandatory.
11. Changes to these terms
We may update these terms. The version shown on this page with its date applies to new orders. For an active subscription, a change takes effect from your next renewal, and we tell you about material changes by e-mail beforehand.
12. Governing law and disputes
These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates as they apply in Dubai. The Vienna Sales Convention (CISG, 1980) is excluded.
Please raise any dispute with us first under our complaints procedure. If it cannot be resolved that way, the courts of Dubai have exclusive jurisdiction, without prejudice to any mandatory right you have to bring proceedings where you live.
These terms are written in English; translations are provided for convenience. Where a translation differs, the English text prevails.