Help
How can we help?
Most answers are on this page. For anything else, write to us; you will hear back within 24 hours, Monday to Saturday.
Ways to reach us
Customer support
Orders, access, billing and product questions.
Telephone
Calls and messages during opening hours.
Licensing desk
Quotes, invoices and business orders.
Opening hours
| Monday to Saturday | 10:00–19:00 (UTC+4) |
|---|---|
| Sunday and UAE public holidays | E-mail only; replies the next working day |
Every message gets a reply within 24 hours of the next opening hour.
Before you write, have these to hand
- the e-mail address you used when paying
- the date and amount of the payment
- for technical questions, your device and its system version
Common requests
I cannot find my access e-mail
Search your inbox and spam folder for a message from astridapps.com sent on the day you paid. It holds your access details and order number. Not there? Write to support@astridapps.com from the address you paid with and we will resend it.
How do I stop a subscription?
Write to support@astridapps.com from the e-mail address you paid with, or use the cancel option in the app where the product has one. Cancelling stops the next renewal; you keep access until the paid term runs out.
How do I ask for a refund?
If a product does not work for you, write to support first: we will do everything we can to make it work. If we cannot, we refund the payment to the card or account it came from. The full rules are in the refund policy.
How do I change the card used for renewals?
Write to support@astridapps.com and ask to change your payment method. We send you a secure link where you enter the new card; we never ask for card details by e-mail or phone.
I see a charge I do not recognise
Our charges appear on bank statements under the Astrid name. Write to us with the date and amount before contacting your bank. We will find the order, and if you did not make it, we cancel the plan and return the money.
I have a new phone or computer
Install the app on the new device and sign in with the access link from your order e-mail. To free the old device, remove it in the app or ask us to do it.